CUSTOMER SERVICE


Need help, please email us : customerservice@mrberriesusa.com

Shipping & Handling

Mr. Berries orders are packaged and shipped via USPS standard ground flat rate. Please allow 7-10 business days for order arrival.

7 business days $8.87

2 business days $26.73

1 business day $36.82

We mostly ship from our hometown of Worcester, MA. Orders placed before 12pm EST will ship next business day, Orders placed after 12pm EST will ship within two business days. Business days are Monday through Friday, excluding the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day. If you need 2 day or 1 day shipping, please email customerservice@mrberriesusa.com. We are currently unable to ship internationally, to PO Boxes, APO Addresses or US territories. At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchase to multiple addresses, please place separate orders for each address.

Returns

Due to hygienic standards, we cannot reuse your purchase, however customer satisfaction is our prime motive. If you are not satisfied with an item you purchased from us and it is unused, unworn, and unwashed with original packaging, you may return it and we will refund your purchase through PayPal, if it is eligible, within 21 days of purchase. Please email customerservice@mrberriesusa.com, and we will email you a Return Authorization Form. Please mail the Return Authorization Form and the item you wish to return to: . Mr. Berries, 100 Boston Tpke Rd, Ste J9B, No. 283, Shrewsbury, MA 01545. We cannot accept or process returns without a Return Authorization Form. Please note that you are responsible for all shipping and handling costs when placing a return. We do not reimburse for the original shipping and handling charges. A refund for the purchase price, less any return shipping charges, will be provided to the purchaser’s PayPal payment, when the item is received within 21 days from the shipment. Refunds may take up to 7 business days to appear depending on your banking/ credit institution.

Availability

Please keep in mind we hand make all boxer briefs in small batches, and we greatly appreciate your interest and support. We strive to clearly note our product availability. If you don’t see the item available you want, please check with us again. In stock products are ready to ship as soon as your online purchase is completed. You will not be charged for any item until it is shipped to you.

Payment Options

Mr. Berries accepts payment through PayPal with a US billing address. Currently, we do not accept: Personal checks, money orders, credit cards with billing addresses outside the U.S., credit cards issued by banks outside the U.S., gift certificates, gift cards, cash or merchandise cards.